Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Chandler, AZ! We're offering a $5,000 sign-on bonus for qualified candidates ready to elevate our customer experience. You'll be the first point of contact for technical troubleshooting, working with cutting-edge technology in a collaborative environment. Enjoy competitive benefits, professional development opportunities, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ users
- Manage IT service requests using Jira and ServiceNow
- Document solutions in knowledge base and SOPs
- Collaborate with network/infrastructure teams on complex issues
- Deploy and configure workstations using SCCM
- Conduct cybersecurity awareness training for staff
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and Active Directory
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting methodology and documentation skills
- Excellent verbal communication and customer service aptitude
- Ability to work flexible shifts including occasional weekends