Job Description
Join our dynamic IT team and start making an impact tomorrow! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our clients in Arlington, TX. This is your chance to launch your career in IT with immediate onboarding and competitive benefits.
We offer a collaborative environment, comprehensive training, and opportunities for growth. If you're ready to troubleshoot systems, resolve user issues, and provide top-tier customer service, apply now!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all incidents, resolutions, and asset changes in ITSM tools
- Provide on-site technical support for employees in Arlington office
- Collaborate with network and security teams on escalated issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- High school diploma or equivalent; A+ or CompTIA Network+ preferred
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and remote desktop tools
- Strong problem-solving and communication skills
- Ability to prioritize tasks and work under pressure
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Customer-focused mindset with patience and empathy