Job Description
Join our dynamic team as a Help Desk Support Specialist in Irvine, CA! We're offering a competitive sign-on bonus for qualified candidates eager to deliver exceptional IT support. You'll be the first point of contact for resolving technical issues, ensuring seamless operations across our organization. Enjoy a collaborative environment with opportunities for growth and professional development. Apply today and become part of an innovative company that values your expertise!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and resolve technical problems using ticketing systems and escalation protocols
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document all interactions, solutions, and asset configurations in ITSM systems
- Train users on new technologies and best practices for system usage
- Collaborate with IT teams to implement system improvements and security measures
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT or related field, or equivalent experience
- 2+ years of experience in technical support/help desk roles
- Proficiency in Windows OS, Microsoft Office Suite, and mobile device support
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications (CompTIA A+, Network+, or Microsoft 365) preferred
- Excellent communication skills and customer service aptitude
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional weekends for system maintenance