Job Description
Join our dynamic IT team in Buffalo as a Help Desk Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional customer service and resolve technical challenges for our growing organization. This is a rare opportunity to launch your career with a forward-thinking company offering competitive benefits and growth potential. If you're passionate about problem-solving and thrive in a fast-paced environment, apply now!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Document all tickets and maintain service desk knowledge base
- Collaborate with network and security teams on escalated issues
- Deploy and configure new workstations and peripherals
- Conduct user training on company systems
Qualifications
- 1-3 years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Experience with service desk tools (ServiceNow, Jira, or similar)
- Ability to work flexible hours including occasional on-call support