Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the vibrant city of Las Vegas! We're seeking a customer-focused professional to provide exceptional technical support to our diverse workforce. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations across our organization. This role offers growth opportunities in a collaborative environment with competitive benefits.
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS systems, printers, and network devices
- Provide remote and in-person support via ticketing systems and live chat
- Manage user accounts, permissions, and software installations
- Create and maintain technical documentation and knowledge base articles
- Collaborate with Tier 2/3 teams for complex escalations
- Conduct new hire IT onboarding and equipment setup
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of IT support experience in corporate environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills with network connectivity issues
- Excellent written and verbal communication abilities
- Ability to work flexible shifts including occasional weekends
- Experience with ServiceNow or similar ticketing systems
- Valid Nevada driver's license for occasional site visits