Job Description
Join TechFlow Solutions as a Help Desk Support Specialist in Riverside, CA, where flexibility meets opportunity! We're seeking tech-savvy professionals to deliver exceptional customer support with adaptable scheduling options. Work remotely or hybrid with core hours between 8 AM - 5 PM PT, accommodating your lifestyle while solving critical IT challenges for diverse clients. Enjoy competitive pay, ongoing training, and a dynamic environment where your expertise directly impacts business success.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote access
- Document all support tickets using Zendesk with detailed resolution steps
- Guide users through complex technical setups including VPN, cloud apps, and mobile devices
- Collaborate with Tier 2 engineers for escalated network and security incidents
- Conduct quarterly technology training sessions for 50+ employees
- Implement proactive maintenance schedules for endpoint devices
- Maintain 95%+ customer satisfaction score through follow-up protocols
Qualifications
- 2+ years of enterprise-level IT support experience
- CompTIA A+ or equivalent certification (required)
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Proficiency with remote tools like TeamViewer and AnyConnect
- Exceptional communication skills with ability to translate technical concepts
- Experience with ticketing systems and ITIL processes
- Flexibility to work evenings/weekends on rotational basis
- Valid California driver's license for occasional on-site support