Job Description
Join TechSolutions Inc., a leading Austin-based tech innovator, as we revolutionize digital experiences. We're seeking a passionate Help Desk Support Specialist to empower our growing team with seamless technical solutions. In this role, you'll be the first point of contact for resolving IT challenges, ensuring our employees stay productive and connected. If you thrive in dynamic environments and love turning technical puzzles into victories, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage ticketing system (Jira) with SLA adherence and resolution tracking
- Diagnose and resolve Windows/macOS, Office 365, and VPN connectivity issues
- Deploy and configure new workstations including imaging and asset tagging
- Document knowledge base articles and SOPs for recurring issues
- Collaborate with senior engineers on complex escalations
- Conduct user training on security protocols and productivity tools
Qualifications
- 2+ years of enterprise-level help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and endpoint management
- Strong diagnostic skills for Windows/macOS and mobile devices
- Experience with ticketing systems (Jira, ServiceNow, or Zendesk)
- Excellent written/verbal communication with customer-centric mindset
- Ability to work flexible shifts including occasional on-call duties