Job Description
Join our dynamic IT team in Las Vegas as a Help Desk Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional user support across our growing enterprise. This hybrid role combines on-site troubleshooting with remote assistance, offering competitive pay and rapid career advancement. If you thrive in fast-paced environments and excel at solving technical puzzles, apply today to become a critical part of our digital transformation journey.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions using Group Policy
- Provide remote support via ticketing systems (ServiceNow/Jira) and phone support
- Deploy and configure cloud solutions (Microsoft 365, Google Workspace)
- Document SOPs and create technical knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Conduct end-user training on new software deployments
Qualifications
- 2+ years of IT support experience with help desk certifications (CompTIA A+/Network+)
- Proficiency in Windows 10/11, Active Directory, and endpoint management
- Experience with remote access tools (TeamViewer, AnyDesk) and ticketing systems
- Strong troubleshooting methodology with root cause analysis skills
- Excellent communication abilities with customer service orientation
- CCNA/MCSA certifications preferred but not required
- Ability to work rotating on-call shifts (1 week/month)