Job Description
Join our dynamic Irvine-based team as a Help Desk Support Specialist! We're seeking a customer-focused tech enthusiast to deliver exceptional support to our growing client base. As a key member of our IT department, you'll troubleshoot hardware/software issues, implement solutions, and ensure seamless digital experiences. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Southern California's tech hub. Apply today to launch your IT career with us!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Manage ticketing systems and document solutions with detailed knowledge base entries
- Install, configure, and maintain network infrastructure and peripherals
- Train users on security protocols and best practices
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional on-call duties