Job Description
Join our dynamic IT team in Columbus, OH as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless IT operations. As a key player in our growing organization, you'll troubleshoot hardware/software issues, optimize system performance, and empower colleagues through technology solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with network and security teams on complex technical escalations
- Train users on new software implementations and IT best practices
- Monitor system health and proactively address performance bottlenecks
- Manage user accounts and permissions in Active Directory
Qualifications
- 3+ years of experience in corporate help desk or desktop support
- CompTIA A+ or equivalent technical certification required
- Expertise in Windows OS (10/11) and Microsoft 365 suite
- Strong understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Excellent troubleshooting skills with hardware and software conflicts
- Customer service mindset with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)