Job Description
Immediate Hire: Join our dynamic IT team as a Help Desk Support Specialist in sunny Tampa, FL! We're seeking a tech-savvy problem-solver to deliver exceptional user support and drive seamless IT operations. This contract role offers rapid onboarding and the chance to make an immediate impact in a collaborative environment.
Why TechSolutions? We pride ourselves on innovation, work-life balance, and career growth opportunities. You'll gain hands-on experience with cutting-edge technologies while supporting diverse clients across industries.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document incidents, resolutions, and knowledge base articles
- Collaborate with network and security teams on complex escalations
- Train users on new technologies and best practices
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or similar IT certification preferred
- Proficiency in Windows OS, Microsoft 365, and ticketing systems
- Strong diagnostic and troubleshooting skills
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Valid Florida driver's license (for occasional on-site visits)