Job Description
Join TechSolutions Inc. as a Help Desk Support Specialist in Lubbock, TX! We provide all necessary equipment including laptops, monitors, and headsets, ensuring you're fully equipped to excel. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your IT expertise makes an immediate impact. Apply today to become part of our dynamic team!
Responsibilities
- Provide remote and in-person technical support for hardware/software issues
- Install, configure, and maintain IT equipment including laptops and peripherals
- Document incidents and resolutions in ticketing systems
- Train end-users on technology best practices
- Collaborate with IT teams to resolve complex system issues
- Implement security protocols for company devices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years of help desk or desktop support experience
- Proficiency with Windows OS, Microsoft Office Suite, and networking basics
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred