Job Description
Join our dynamic IT team in Pittsburgh as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This direct hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills will shine. If you're passionate about technology and helping others succeed, apply today to become a vital part of our Pittsburgh-based team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware, software, and network issues
- Diagnose and resolve system outages, escalations, and user inquiries within SLA targets
- Manage active tickets in ServiceNow/Jira with detailed documentation and follow-up
- Deploy and configure workstations, peripherals, and mobile devices
- Conduct user training on IT systems and security best practices
- Collaborate with network, security, and infrastructure teams on complex issues
- Maintain asset inventory and documentation in ITSM systems
Qualifications
- 2+ years of experience in corporate IT help desk support
- Strong proficiency in Windows OS, Active Directory, and Microsoft 365
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator
- Excellent troubleshooting skills for hardware, software, and connectivity issues
- Exceptional communication and customer service abilities
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work independently and prioritize multiple tasks efficiently