Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Santa Ana! We're seeking a tech-savvy professional to deliver exceptional user support across our growing enterprise. Enjoy competitive benefits, modern equipment, and career advancement opportunities in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, we want to meet you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems via remote and on-site assistance
- Manage ticketing system with SLA adherence and documentation
- Deploy and configure new equipment including OS installations
- Train users on cybersecurity best practices and company tools
- Collaborate with engineering teams on complex issue escalation
- Generate monthly performance reports for continuous improvement
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification required
- Expert knowledge of Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills with hardware/software diagnostics
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication skills with customer service mindset
- Ability to work flexible shifts including occasional weekends