Job Description
We're seeking a passionate Help Desk Support Specialist to join our dynamic IT team in Austin! As the first point of contact for technical assistance, you'll deliver exceptional customer service while resolving hardware, software, and network issues. If you thrive in fast-paced environments and love solving puzzles, this is your opportunity to make an impact!
Join our innovative company where technology meets creativity. We offer competitive benefits, professional development, and a collaborative culture that values your expertise. Apply today to kickstart your IT career in one of America's most vibrant tech hubs!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Install, configure, and maintain IT systems and peripherals
- Document all incidents, resolutions, and procedures in ITSM systems
- Train end-users on software applications and security protocols
- Collaborate with senior engineers to escalate complex issues
- Monitor system performance and proactively address potential problems
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1-3 years of help desk or technical support experience
- CompTIA A+ certification or equivalent technical knowledge
- Proficiency with Windows OS, Microsoft Office 365, and network troubleshooting
- Exceptional communication and customer service skills
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)
- Ability to work flexible hours including occasional on-call support