Job Description
Join our dynamic IT team in Greensboro, NC as a Help Desk Support Specialist! We're urgently seeking tech-savvy professionals to deliver exceptional customer support and resolve technical issues across our organization. This role is perfect for problem-solvers who thrive in fast-paced environments and are passionate about making technology accessible to all users. Immediate start available for qualified candidates!
Responsibilities
- Provide first-level technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network, system, and application problems using troubleshooting methodologies
- Document all interactions in ITSM ticketing systems (e.g., ServiceNow, Jira)
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Collaborate with senior engineers on complex escalations and preventative maintenance
- Develop user training materials and conduct onboarding sessions
- Monitor system health and proactively address potential infrastructure issues
Qualifications
- Minimum 2 years of experience in IT help desk or technical support role
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft Office 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills with customer-first mindset
- Experience with ticketing systems and remote support tools
- Ability to work independently and prioritize competing tasks
- Valid driver's license for occasional on-site support