Job Description
Join our dynamic IT team at Pacific Tech Solutions in Honolulu! We're seeking a dedicated Help Desk Support Specialist to deliver exceptional technical assistance to our clients across Hawaii. As a key member of our service delivery team, you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and maintaining high user satisfaction. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in Hawaii's vibrant tech hub.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote assistance
- Diagnose and resolve desktop/laptop problems including OS, productivity apps, and peripheral devices
- Manage service tickets using ticketing systems with accurate documentation and SLA adherence
- Deploy and configure new workstations, software installations, and system updates
- Conduct user training on IT systems and security best practices
- Collaborate with senior engineers on complex escalations and infrastructure projects
- Maintain asset inventory and security compliance documentation
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency in Windows 10/11, macOS, and Microsoft 365 suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certification preferred: CompTIA A+, Google IT Support, or Microsoft 365 Fundamentals
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to prioritize tasks in fast-paced environment with competing deadlines