Job Description
Join our award-winning IT team in Columbus, OH as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and drive digital transformation. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth in a city known for its thriving tech scene. If you're passionate about solving problems and empowering users, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage ticket queues via ServiceNow with SLA compliance
- Diagnose and resolve OS, productivity suite, and connectivity issues
- Document solutions in knowledge base and conduct user training
- Collaborate with network/security teams on incident response
- Monitor system health and proactively address user needs
Qualifications
- 2+ years of enterprise help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Expertise in Windows 10/11, macOS, and Office 365
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and problem-solving skills
- Experience with service desk tools (ServiceNow preferred)