Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Santa Ana, CA! We're urgently seeking tech-savvy professionals to deliver exceptional customer service and resolve technical challenges. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth. If you're passionate about technology and helping others, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve system malfunctions including Windows OS, Microsoft Office, and network connectivity
- Manage ticketing systems (e.g., ServiceNow) with detailed documentation and SLA adherence
- Deploy and configure end-user devices (laptops, peripherals) with security best practices
- Train users on new technologies and create knowledge base articles
- Collaborate with senior engineers on complex escalations
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN configurations, and cloud platforms (Office 365)
- Strong troubleshooting skills for Windows 10/11 and mobile devices
- Excellent communication skills with ability to translate technical concepts
- Experience with ITIL processes and ticket management systems
- Ability to work flexible hours including occasional on-call support