Job Description
Join our dynamic IT support team in Baton Rouge and become the hero behind seamless technology experiences! We provide all necessary equipment including laptops, headsets, and diagnostic tools to empower your success. As a Help Desk Specialist, you'll be the first point of contact for technical troubleshooting, delivering exceptional customer service to our growing client base. Enjoy a collaborative environment with competitive benefits and opportunities for career growth.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain company-provided IT equipment
- Document incidents and solutions using ITSM software (ServiceNow/Jira)
- Provide user training on company systems and applications
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
- Maintain asset inventory and equipment lifecycle management
Qualifications
- 2+ years of technical support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification preferred
- Proficiency in networking fundamentals and Active Directory
- Strong customer service skills with conflict resolution abilities
- Experience with ticketing systems and remote support tools
- Ability to lift 15 lbs for equipment maintenance tasks
- Valid Louisiana driver's license for occasional on-site visits