Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Boston! TechNova Solutions is seeking a customer-focused professional to deliver exceptional technical support to our diverse workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic tech environment. Apply today to start your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1/2 support for cloud applications (O365, Salesforce)
- Manage service tickets using Jira/ServiceNow with SLA adherence
- Onboard new employees with device setup and account provisioning
- Document solutions in knowledge base for team reference
- Collaborate with network/security teams on complex incidents
Qualifications
- 2+ years IT help desk experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory and Azure AD
- Strong troubleshooting skills for VPN/VPN connectivity issues
- Experience with ticketing systems and remote support tools
- Excellent communication and customer service abilities