Job Description
Start your IT career tomorrow with Nevada Tech Solutions! We're seeking a passionate Help Desk Support Specialist to join our dynamic team in Henderson, NV. This urgent opening offers immediate start date and competitive compensation for tech enthusiasts ready to make an impact.
Join our innovative environment where your problem-solving skills will shine. You'll be the frontline hero resolving technical challenges across diverse industries while advancing your career in one of Nevada's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage service tickets using ITSM tools with SLA compliance
- Document all incidents, resolutions, and knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure workstations, peripherals, and software
- Conduct user training on new technologies and security protocols
Qualifications
- High school diploma or equivalent; A+/Network+ certifications preferred
- 1+ years of help desk or desktop support experience
- Proficiency in Windows OS troubleshooting and Active Directory
- Strong diagnostic skills with hardware/network components
- Excellent written/verbal communication abilities
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- CompTIA A+ certification or equivalent technical aptitude