Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny San Antonio! We're seeking a tech-savvy problem-solver to provide exceptional user support and maintain our digital infrastructure. This is your chance to work with cutting-edge technology while making a real impact on our organization's daily operations. If you thrive in fast-paced environments and love helping colleagues succeed, apply today!
Responsibilities
- Resolve technical issues via phone, email, and remote support channels
- Install, configure, and troubleshoot hardware/software systems
- Document all incidents and resolutions using ServiceNow
- Provide on-site support for specialized equipment
- Train users on new technologies and best practices
- Collaborate with network and security teams on complex issues
- Monitor system performance and proactively address potential problems
Qualifications
- 2+ years of experience in technical support or help desk roles
- CompTIA A+ certification required
- Expert knowledge of Windows 10/11 and Microsoft 365
- Strong troubleshooting skills for hardware/network issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Bachelor's degree in IT or related field preferred