Job Description
Welcome to ApexTech Solutions, a leader in providing world-class technical infrastructure for modern businesses. We are currently seeking a skilled and empathetic Help Desk Support Specialist to join our team in New York, NY. In this pivotal role, you will be the bridge between our technology and our people, ensuring that every employee has the tools they need to succeed.
We are looking for a proactive problem-solver who thrives in a fast-paced environment and enjoys helping others navigate the digital landscape. Join us and take your career to the next level with comprehensive benefits and a culture of growth.
Responsibilities
- Provide comprehensive technical support to end-users via phone, email, and remote access tools, resolving issues with hardware, software, and network connectivity.
- Manage and track incoming support tickets using ticketing systems (e.g., ServiceNow, JIRA) to ensure timely resolution and SLA compliance.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and productivity software (Microsoft Office 365, Adobe Suite).
- Maintain accurate inventory records of IT assets, including laptops, peripherals, and mobile devices.
- Conduct on-site and remote training sessions to educate employees on best practices for cybersecurity and software usage.
- Collaborate with the IT infrastructure team to implement software patches, updates, and security protocols.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent technical certification.
- Minimum of 2 years of experience in a Help Desk or Technical Support role.
- Strong working knowledge of Active Directory, DNS, DHCP, and TCP/IP networking.
- Proficiency in troubleshooting hardware issues and resolving application conflicts.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work flexible hours, including evenings and weekends, to support business operations.