Job Description
Join our dynamic IT team in Austin, TX as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain seamless IT operations. At TechSolutions Inc., we foster innovation and growth while serving Fortune 500 clients nationwide. Enjoy competitive benefits, flexible work arrangements, and opportunities for skill advancement in our state-of-the-art downtown facility.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows, macOS, and mobile devices
- Manage ticketing systems (ServiceNow/Jira) and maintain SLA compliance
- Deploy and configure standard software/hardware across 500+ endpoints
- Document solutions in knowledge base and escalate complex issues
- Conduct user training on security protocols and productivity tools
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, VPN, and cloud services (Office 365)
- Experience with ticketing systems and remote support tools
- Strong problem-solving and communication skills
- Able to work flexible hours including occasional on-call duty