Job Description
Join our dynamic IT team and become the first point of contact for technical solutions! We're seeking a passionate Help Desk Support Specialist to deliver exceptional customer service and resolve technical issues efficiently. If you thrive in fast-paced environments and love solving puzzles, this role is your gateway to a rewarding career in technology. Start tomorrow and make an immediate impact!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network issues
- Diagnose and resolve user problems with Windows/macOS systems, printers, and peripherals
- Manage ticketing system (ServiceNow/Jira) to track and prioritize support requests
- Document solutions in knowledge base and escalate complex issues to senior engineers
- Train users on best practices for cybersecurity and data protection
- Collaborate with cross-functional teams to implement system improvements
Qualifications
- 1+ years of experience in technical support or help desk environments
- Proficiency with Windows 10/11, macOS, and Microsoft Office Suite
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent verbal and written communication abilities
- CompTIA A+ or similar certification preferred
- Basic knowledge of networking concepts (TCP/IP, DNS) and Active Directory
- Ability to work flexible hours including occasional weekends