Job Description
Join Our Dynamic Team in Buffalo! TechSolutions Inc. is urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our IT support team, you'll be the frontline hero resolving technical challenges with speed and expertise. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in Buffalo's thriving tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage ticketing systems with SLA adherence and documentation best practices
- Deploy and configure desktop/laptop systems with security protocols
- Train end-users on software applications and system updates
- Collaborate with network engineers to resolve complex infrastructure issues
- Maintain asset inventory and software licensing compliance
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Microsoft 365, and Active Directory
- Strong troubleshooting skills with networking fundamentals
- Exceptional communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to work rotating shifts including occasional weekends