Job Description
Join our award-winning IT support team in Irvine! TechFlow Solutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. This hybrid role combines on-site collaboration with remote flexibility, offering growth opportunities in a cutting-edge environment. You'll be the frontline hero resolving technical challenges while honing advanced troubleshooting skills in a Microsoft 365 ecosystem.
Our culture values innovation and work-life balance, with comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. If you thrive in dynamic settings and excel at translating complex tech concepts into simple solutions, apply today!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for 150+ employees
- Diagnose and resolve hardware/software issues including Windows 10, macOS, and mobile devices
- Manage Active Directory accounts, group policies, and O365 license administration
- Deploy and configure new workstations, peripherals, and network equipment
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with network and security teams on escalated incident resolution
- Conduct user training sessions on cybersecurity best practices
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+, Network+, or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in Windows 10/11, macOS, and mobile OS troubleshooting
- Hands-on experience with ServiceNow, Jira, or similar ticketing platforms
- Strong understanding of LAN/WAN networking principles and TCP/IP
- Excellent written/verbal communication with customer service focus
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred