Job Description
Join our dynamic IT team in Madison, WI as a Help Desk Support Specialist! We're offering a competitive salary plus a $5,000 sign-on bonus for qualified candidates who apply by October 31st. This is your chance to launch or advance your career in a supportive environment with cutting-edge technology. Enjoy comprehensive benefits, flexible work options, and opportunities for professional growth. Apply today and become part of our award-winning organization!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage service desk tickets using Jira and ServiceNow platforms
- Deliver remote and in-person assistance to 200+ employees
- Document solutions in knowledge base and maintain asset inventory
- Collaborate with network and security teams on escalated issues
- Conduct quarterly training sessions on new IT tools
- Monitor system health and proactively address potential problems
Qualifications
- 2+ years of experience in IT support or help desk environments
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems and remote support tools
- Ability to work independently and prioritize multiple tasks
- Valid Wisconsin driver's license for occasional site visits