Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Anaheim! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. With competitive compensation, growth opportunities, and a collaborative environment, this is your chance to elevate your career while making a tangible impact. Our state-of-the-art facility offers modern amenities and a culture that values innovation and work-life balance.
What We Offer:
- Comprehensive health benefits and retirement plans
- Professional development stipend
- Flexible hybrid work schedule
- Annual team-building retreats
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document all interactions using ITSM software (ServiceNow)
- Escalate complex issues to senior engineers with detailed documentation
- Deploy and configure new workstations and peripherals
- Conduct user training on IT systems and security protocols
- Maintain inventory of IT assets and procurement requests
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows/macOS, Active Directory, and Office 365
- Strong diagnostic and troubleshooting skills
- Excellent written and verbal communication abilities
- Experience with ITIL service management practices
- Ability to work flexible hours including occasional weekends