Job Description
Join our award-winning IT team in Kansas City as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Zendesk with SLA compliance
- Deploy and configure new workstations and peripherals
- Create detailed documentation and knowledge base articles
- Collaborate with network and security teams on complex incidents
- Provide user training on company systems and best practices
Qualifications
- 2+ years of experience in Tier 2/3 help desk support
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with ticketing systems (Zendesk/Jira preferred)
- Strong troubleshooting skills with network connectivity issues
- Excellent written and verbal communication abilities