Job Description
Join our dynamic IT team at TechSolutions Inc. as a Help Desk Support Specialist in Indianapolis! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a cutting-edge environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage active tickets in ServiceNow with SLA adherence
- Onboard new users and configure mobile devices
- Document resolutions and maintain knowledge base articles
- Collaborate with network/security teams on escalated issues
- Conduct quarterly user training sessions
Qualifications
- 2+ years of IT help desk experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, Office 365, and remote support tools
- Strong troubleshooting skills with network fundamentals
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in fast-paced environments
- Bachelor's degree in IT or related field preferred