Job Description
Join our dynamic IT team as a Help Desk Support Specialist and start your career tomorrow! We're seeking tech-savvy professionals to deliver exceptional customer service while resolving technical issues for our diverse client base. Enjoy competitive pay, comprehensive training, and a collaborative environment where your problem-solving skills shine. Apply today and become the hero of our user's digital experience!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document all interactions using ticketing systems with detailed notes
- Provide step-by-step technical guidance to non-technical users
- Install, configure, and maintain desktop/laptop systems
- Collaborate with network and security teams on escalated issues
- Conduct system audits and preventative maintenance tasks
- Maintain accurate inventory of IT assets and peripherals
Qualifications
- 1+ years of technical support experience or relevant certification
- Proficiency in Windows/macOS operating systems
- Strong understanding of networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- Ability to troubleshoot hardware components and peripherals
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- CompTIA A+ or equivalent certification preferred
- Valid California driver's license (for occasional site visits)