Job Description
Join TechSolutions Inc. and enjoy weekly pay while providing critical IT support to our growing client base in Kansas City! We're seeking a dedicated Help Desk Support Specialist to resolve technical issues, maintain system integrity, and deliver exceptional customer service. This role offers competitive hourly rates, comprehensive benefits, and opportunities for career advancement in a dynamic tech environment. Apply today and start earning weekly!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and permissions in Active Directory
- Document technical procedures and maintain knowledge base
- Collaborate with IT team on network security initiatives
- Train end-users on new technologies and best practices
- Monitor system performance and report anomalies
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow/Jira)
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible hours including occasional weekends