Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Tampa, FL! We're offering an exceptional $3,000 sign-on bonus for qualified candidates ready to deliver outstanding technical support. As the first point of contact for our 500+ employees, you'll troubleshoot hardware/software issues, maintain network infrastructure, and drive digital transformation initiatives. Enjoy a collaborative environment with cutting-edge tools, professional development opportunities, and competitive benefits including health insurance and retirement plans.
Responsibilities
- Resolve Tier 1/2 technical support tickets via phone, email, and remote access
- Deploy and configure laptops, monitors, peripherals, and enterprise software
- Document IT processes and maintain accurate asset management records
- Collaborate with network and security teams on system upgrades
- Create user documentation and conduct training sessions
- Monitor service desk metrics and implement continuous improvements
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Experience with service desk tools (ServiceNow, Jira)
- Ability to lift 25lbs for equipment deployment