Job Description
Join our award-winning IT team in Denver and become the hero of user experiences! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance across our growing enterprise. Enjoy modern downtown office perks, flexible work arrangements, and career growth opportunities with industry-leading tech brands.
Why You'll Love Working Here: Collaborative agile environment, comprehensive training programs, quarterly team outings, and tuition reimbursement for certifications. We invest in our people – your growth is our priority!
Responsibilities
- Provide Tier 1/2 technical support for 500+ employees via phone, email, and ticketing systems
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and network connectivity
- Manage Active Directory accounts, permissions, and security protocols
- Document solutions in knowledge base and contribute to IT process improvements
- Coordinate with vendors for hardware repairs and software licensing
- Assist with onboarding/offboarding employees and asset management
- Monitor system performance and escalate complex issues to senior engineers
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in Windows 10/11, Active Directory, and networking fundamentals
- Experience with ServiceNow, Jira, or similar ticketing systems
- Strong customer service skills with ability to de-escalate technical frustration
- Basic scripting knowledge (PowerShell/Bash) preferred
- Valid US driver's license and ability to travel between company sites