Job Description
Join our award-winning IT team in Boston and become the hero of our employees' daily work lives! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance and drive digital transformation across our organization. This immediate hire opportunity offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills will shine. If you thrive in fast-paced settings and love empowering users through technology, this is your moment to make an impact.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and in-person support
- Manage Active Directory accounts, permissions, and group policies
- Deploy and configure workstations, laptops, and mobile devices
- Document technical solutions in our ticketing system (ServiceNow)
- Collaborate with network and security teams on escalated incidents
- Train employees on new software and security protocols
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of enterprise-level help desk or desktop support experience
- CompTIA A+ or equivalent certification (preferred)
- Expert knowledge of Windows 10/11 and Microsoft 365
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote support tools
- Excellent communication skills and customer service mindset
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license (for occasional equipment transport)