Job Description
Join our award-winning IT team as a Help Desk Support Specialist in sunny Henderson, NV! We provide all necessary equipment including laptops, monitors, and peripherals – no personal devices required. As the first point of contact for technical issues, you'll empower our users with seamless solutions while advancing your IT career in a dynamic environment.
Our comprehensive benefits package includes health insurance, 401K matching, and paid professional development. Work alongside certified engineers in a modern workspace with cutting-edge technology. Apply today to become part of Henderson's premier tech support team!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support tools
- Deploy and configure company-provided laptops, peripherals, and software
- Document ticket resolutions using ServiceNow knowledge base
- Train users on cybersecurity best practices and new systems
- Collaborate with network and security teams on complex incidents
- Monitor system performance and report infrastructure concerns
- Conduct quarterly hardware audits and refresh cycles
Qualifications
- CompTIA A+ or equivalent certification required
- 2+ years of enterprise-level help desk experience
- Proficiency in Windows 10/11 and Active Directory
- Experience with ticketing systems (ServiceNow preferred)
- Strong troubleshooting methodology and documentation skills
- Ability to lift 20lbs for equipment deployment
- Valid Nevada driver's license for occasional off-site support
- CCNA or Security+ certification preferred