Job Description
Join our dynamic team as a Help Desk Support Specialist in Irvine, CA! We're seeking a tech-savvy professional with exceptional communication skills to provide top-tier technical assistance to our clients. Enjoy the freedom of flexible hours while making a real impact in a collaborative, fast-paced environment. If you're passionate about problem-solving and customer satisfaction, this is your opportunity to shine!
At TechSolutions Inc., we value work-life balance and innovation. Our Irvine office offers state-of-the-art facilities and a supportive culture where your expertise will be recognized and rewarded. Apply today and take the first step toward a rewarding career in IT support!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using our ITSM platform with SLA adherence
- Install, configure, and maintain desktop/laptop systems and peripherals
- Create and maintain user accounts, permissions, and security protocols
- Document solutions in knowledge base for team reference
- Collaborate with network and security teams for complex escalations
- Train users on new technologies and best practices
Qualifications
- 2+ years of experience in IT help desk or technical support
- Proficiency in Windows/macOS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification required
- Excellent written and verbal communication skills
- Strong problem-solving and troubleshooting abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently with minimal supervision
- Flexibility to work during evenings/weekends as needed