Job Description
Urgently Hiring: Help Desk Support Specialist in Henderson, NV! Join our dynamic IT team and become the hero of workplace technology challenges. We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and collaboration. Apply today and make an immediate impact!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve system malfunctions, including Windows OS, Microsoft Office 365, and cloud applications
- Document all support tickets using ServiceNow with detailed resolution steps and customer feedback
- Collaborate with Tier 3 engineers on complex escalations while maintaining customer communication
- Deploy and configure new workstations, peripherals, and mobile devices
- Conduct user training on security protocols and software best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows 10/11, Active Directory, and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong problem-solving skills with ability to troubleshoot complex issues
- Excellent communication skills and customer service orientation
- Ability to work flexible hours including occasional on-call support