Job Description
Join our dynamic Austin-based team as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge IT infrastructure. This direct-hire role offers growth opportunities in a collaborative environment where your problem-solving skills shine. Enjoy competitive benefits, flexible work arrangements, and the chance to make a tangible impact on our company's digital transformation journey.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote management tools
- Document incidents, solutions, and asset configurations in ITSM systems
- Collaborate with cross-functional teams to implement system upgrades
- Train employees on cybersecurity best practices and new technologies
- Monitor system performance and proactively address potential disruptions
Qualifications
- 2+ years of IT support experience in a corporate environment
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with networking fundamentals
- Excellent written and verbal communication abilities
- Experience with ITSM platforms (ServiceNow, Jira Service Desk)
- Austin residency preferred; local candidates strongly encouraged