Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Indianapolis! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage service tickets in Jira/ServiceNow with SLA adherence
- Document resolutions and maintain knowledge base articles
- Collaborate with network/security teams on escalated incidents
- Deploy and configure end-user devices (laptops, peripherals)
- Train staff on IT best practices and security protocols
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification preferred
- Expertise in Windows 10/11, Microsoft 365, and Active Directory
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (Zendesk, Freshdesk)
- Excellent communication and customer service abilities
- Basic knowledge of cloud services (Azure/O365)