Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny St. Petersburg, FL! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your problem-solving skills shine. Apply today and become part of our innovation-driven culture!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 500+ users
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure Windows 10/11 workstations
- Document solutions in knowledge base for team use
- Coordinate with vendors for equipment/service escalations
- Conduct user training on new systems/procedures
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification (or equivalent)
- Proficiency in Active Directory and Group Policy
- Strong Windows OS troubleshooting skills
- Experience with Microsoft 365 administration
- Excellent verbal/written communication abilities
- ITIL Foundation certification preferred
- Ability to lift 20 lbs for hardware deployments