Job Description
Join our dynamic IT team in San Jose's heart of innovation! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing tech workforce. As the first point of contact for our employees, you'll troubleshoot hardware/software issues, maintain system integrity, and elevate user experiences with your problem-solving expertise. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment where your technical skills make a tangible impact.
Responsibilities
- Diagnose and resolve desktop/laptop hardware and software issues via remote and in-person support
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and configure standard software packages across enterprise systems
- Document incidents, resolutions, and preventive measures in ServiceNow
- Collaborate with network and infrastructure teams on complex system integrations
- Conduct user training sessions on new technology implementations
- Monitor system performance and proactively address potential bottlenecks
Qualifications
- 3+ years of hands-on help desk/desktop support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in Windows 10/11, macOS, and mobile device management
- Strong knowledge of Active Directory, Group Policy, and SCCM
- Excellent written/verbal communication skills with customer-centric approach
- Experience with ticketing systems (ServiceNow, Zendesk) and ITIL practices
- Ability to prioritize tasks in fast-paced environments