Job Description
Join our dynamic IT team as a Help Desk Support Specialist and enjoy the benefit of weekly pay! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base in Wichita. This role is perfect for tech-savvy individuals who thrive in fast-paced environments and want to make an immediate impact. Apply today and start your career with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Document all incidents and solutions in ticketing systems (e.g., ServiceNow)
- Install, configure, and maintain end-user devices (laptops, printers, peripherals)
- Collaborate with senior engineers on complex escalations
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 1+ years of IT support experience or relevant certification (CompTIA A+, Network+)
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong diagnostic and problem-solving abilities
- Excellent communication and customer service skills
- Experience with ticketing systems (ServiceNow, Jira preferred)
- Ability to handle multiple priorities in a fast-paced environment
- Valid driver's license and reliable transportation
- CompTIA Security+ certification (preferred)