Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Lubbock, TX! We're seeking a tech-savvy professional to deliver exceptional user support and resolve technical challenges across our organization. You'll be the first point of contact for employees, troubleshooting hardware/software issues, and maintaining seamless digital operations. If you're passionate about technology and customer service, this is your opportunity to grow with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office 365, and network connectivity
- Manage ticketing systems (e.g., ServiceNow) with timely documentation and resolution tracking
- Deploy and configure end-user devices (laptops, peripherals, mobile devices)
- Train employees on cybersecurity best practices and new software implementations
- Collaborate with senior IT staff on escalated technical issues and system improvements
- Maintain asset inventory and software license compliance
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years in technical support or help desk environment
- CompTIA A+ or similar certification preferred
- Proficiency in Windows OS, Active Directory, and cloud platforms (Microsoft 365)
- Strong troubleshooting skills with hardware, software, and network issues
- Excellent communication and customer service abilities
- Experience with ticketing systems and remote support tools
- Ability to work independently and prioritize multiple tasks