Job Description
Join our award-winning IT support team in Bakersfield and kickstart your career with an exclusive $5,000 sign-on bonus! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment. Apply today and receive your bonus upon successful completion of 90 days!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and remote tools
- Diagnose and resolve desktop/laptop problems, including OS, security software, and peripheral malfunctions
- Manage service tickets using ITSM platforms (ServiceNow/Jira) with SLA adherence
- Document solutions in knowledge base and escalate complex issues to senior engineers
- Conduct user training on cybersecurity best practices and company IT policies
- Collaborate with cross-functional teams to implement system upgrades and patches
Qualifications
- 1+ years of IT help desk or technical support experience
- CompTIA A+/Network+ certification or equivalent demonstrable skills
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Experience with remote support tools (TeamViewer/AnyConnect)
- Strong problem-solving abilities and customer service orientation
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Ability to lift 20lbs for equipment maintenance tasks