Job Description
Are you ready to launch your career in Information Technology? Apex IT Solutions is actively seeking a Help Desk Support Specialist to join our growing team in Houston, TX.
We offer a unique opportunity to start tomorrow. If you are passionate about solving technical puzzles and providing top-tier customer service, this is the perfect environment for you. We provide the tools, training, and support you need to excel in a fast-paced, modern tech landscape.
Why Join Us?
- Immediate start availability (Start Tomorrow!)
- Competitive salary and comprehensive benefits package.
- State-of-the-art work environment.
- Opportunities for rapid career advancement.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Manage and track IT service requests using the ticketing system to ensure timely resolution.
- Install, configure, and maintain computer systems, printers, and peripherals for employees.
- Assist with software deployment and updates, ensuring compliance with company standards.
- Monitor system performance and security to prevent downtime and data breaches.
- Document technical procedures and maintain a knowledge base for the team.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field preferred).
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
- Familiarity with Active Directory, Remote Desktop, and ticketing systems (e.g., Jira, ServiceNow).
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively within a team environment.