Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Houston, TX! We're seeking a customer-focused professional to provide exceptional technical support to our growing client base. This role offers competitive compensation, growth opportunities, and a collaborative environment where your problem-solving skills shine. If you're passionate about technology and helping others thrive, apply today to start your rewarding career with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document support tickets using ServiceNow with detailed resolution steps
- Train end-users on new systems and best practices
- Collaborate with senior engineers on complex technical escalations
- Monitor system alerts and perform proactive maintenance
Qualifications
- 2+ years of IT help desk experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Strong knowledge of Active Directory, VPNs, and cloud applications
- Excellent communication skills with empathy for non-technical users
- Experience with ticketing systems (ServiceNow, Zendesk preferred)
- Ability to manage multiple priorities in fast-paced environments