Job Description
Join our dynamic IT team in Anchorage and become the hero behind our seamless technology operations! Alaska Tech Solutions is urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in Alaska's vibrant tech hub. Apply today and start making an immediate impact!
Responsibilities
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve system malfunctions including desktops, laptops, printers, and network connectivity
- Install, configure, and maintain operating systems and applications across diverse environments
- Document all support interactions and resolutions in our ticketing system with precision
- Collaborate with senior engineers to escalate complex technical challenges
- Deliver user training on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent technical certification (CompTIA A+, Network+)
- Minimum 2 years of hands-on help desk or desktop support experience
- Expert knowledge of Windows OS, Microsoft Office 365, and mobile device management
- Proven troubleshooting skills with hardware and software integration
- Exceptional communication abilities with diverse technical and non-technical audiences
- Ability to work independently while maintaining strong team collaboration